Access Standards Information for Patients

Caerffynnon Surgery Appointment and Telephone Data November 2023 

Incoming telephone calls dealt with by the reception team = 1337

Telephone calls dealt with within 2 minutes = 1027

Emails received including e-consults and MHOL = 195

Text sent/received =43

Appointments with all clinicians in the practice = 1135

Patients referred to Secondary Care = 180

Medication items dispensed  = 2549

Medical Certificates Issues =37