The standards are:

People receive a prompt response to their contact with the GP practice via telephone.

The practice has the appropriate telephony systems in place to support the needs of people, avoiding, if appropriate, the need to call back multiple times and we will check that we are handling calls in this way.

People receive bilingual information on local and emergency services when contacting the practice.

People are able to access information on how to get help and advice.

People receive the right care at the right time in a joined up way which is based on their needs.

Patients can use a range of options to contact the GP practice.

Patients are able to email the practice to request a non-urgent consultation or a call back.

The practice understands the needs of people within our practice and use this information to anticipate the demand on our services.