Surgery Closure 18 May 2023
The surgery is closed on Thursday 18 May between the hours of 1pm and 5pm for staff training and will reopen again at 5pm. If you have a life-threatening emergency please hang up and dial 999. If your call is not urgent and can wait until the practice reopens then please call back later. If you feel you that you need to speak to a doctor this afternoon, then please contact 0300 0844 000. Thank you
How To Register
PLEASE NOTE – ALL PATIENTS ATTENTING THE PRACTICE ARE ASKED TO WEAR A MASK.
Please ensure that you bring your own with you to your appointment. If you do not have a disposable mask, one can be provided. Please be aware that we only have a limited supply and priority will be given to surgery staff.
If you live in our Practice area and would like to register with us please complete one of our registration forms available from reception. On the form you will be able to say which practitioner you would prefer to see, however all of our patients have been allocated a named General Practitioner. Our receptionist will then ask you to make an appointment to see our Practice Nurse for a basic health check. All consultations are by appointment.
Practice Area
Disabled access
The surgery is a purpose built premises and is accessible for patients using a wheelchair. For patients with hearing problems we have a visual call display and a hearing loop available in reception.
Surgery Times
15 minute telephone and face to appointments are available:
Monday
9am – 12.20pm; 2pm – 5pm
Tuesday
9am – 12.20pm; 2pm – 5pm
Wednesday
9am – 12.20pm; 2pm – 5pm
Thursday
9am – 12.20pm; 2pm – 5pm
Friday
9am – 12.20pm; 2pm – 5pm
How To Make An Appointment and Access the Premises.
Access to the Premises
Please note we have changed the way patients can access to the Surgery Building. The main door to the Surgery is now open following the instructions below.
- On the wall by the internal wooden door ring the “intercom” bell and wait for assistance, DO NOT TRY TO FORCE THE DOOR OPEN. The staff are aware that you are waiting and will be with you as soon as possible. If possible, only the patient is to attend the waiting room.
- Make sure you have used the AUTOMATIC hand sanitizer before entering the waiting room. (Place your hands under the dispenser and sanitizer will be dispensed automatically).
- Make sure you wear a suitable moisture-resistant face mask and not one made of material. If you do not have one the reception team will be happy to provide.
Leaving the reception area:
- Make sure you have used the AUTOMATIC hand sanitizer before leaving the waiting room. (Place your hands under the dispenser and sanitizer will be dispensed automatically).
- Open the door by turning the latch, the door will automatically close and lock behind you. Be careful not to leave the door unlocked and DO NOT KEEP THE DOOR OPEN AND ALLOW ACCESS TO OTHER PATIENTS TO THE BUILDING.
We are in the process of updating our booking in touch in screen system, once installed the reception door will be unlocked.
Letters and Prescriptions
There is a mailbox on the wall inside the front entrance to enable patients to leave correspondence and prescriptions – staff will empty it twice a day.
Booking appointments
To contact the practice please telephone 01341 422 431 to speak to a receptionist, or alternatively you can contact the practice via e-consult, MHOL (My health on line) or by emailing [email protected]
You may make an appointment at the Surgery by telephone or via the internet with a My Health on Line Account. A receptionist is available from 8am until 6.30 pm each weekday to assist. Please ask the reception team for information on how to access the My Health on Line system. Nursing and Health Care Appointments available on My Health on Line will be specific to certain procedures ie Smear, Contraceptive and Hydroxycobalamin injections. Patients booked into these appointment for other tests than those offered will not be seen and will have to re-book.
At Caerffynnon Surgery we are fortunately that we have many types of clinicians who can help with your health needs. We not only have GPs, but ANPs, a Family Wellbeing Practitioner, Physiotherapists and Practice Nurses who are all qualified to prescribe and deal with a wide range of problems, they can all also refer to secondary care services. By seeing other healthcare professionals, we can see more patients appropriately and uses our clinical resources to its best advance and ultimately we see more patients. We can now offer same day face to face appointments, same day telephone appointments and pre-bookable appointments up to 10 days in advance. If you find it difficult to attend surgery or you would prefer to speak to the doctor by phone our receptionist can arrange for you to have a telephone consultation with a doctor at a pre-arranged time to discuss aspects of your care or results of investigations.
PLEASE NOTE THAT ALL CALLS MAY BE RECORDED FOR SAFETY AND QUALITY PURPOSES
It is our policy that all children under the age of 16 who present with an acute presentation are consulted on the same day, whether by telephone or face to face.
If you feel you need a Home Visit then please try to telephone between 8.00 and 11.00am. If you are able, it is advisable to attend the surgery as the facilities for treatment are better than at home.
Please be aware that the GPs have asked our team to ask some questions about why you are calling, this will help direct you to the right person to help you, which may not always be a GP. You do not have to give this information but it will help you and other patients to be seen more quickly and to get the right care when you need it.
WE ALSO MONITOR THE PREMISES BY CCTV CAMERAS INSTALLED OVERLOOKING THE FRONT DOOR AND IN THE RECEPTION AREA.
Out of Hours GP Contact – Now replaced with the new 111 service launched 22 June 2021
On weekdays 6.30pm to 8am, weekends and Public holidays urgent medical care will be provided by the Betsi Cadwaladr University Health Board on 111.
Repeat Prescriptions
All prescribing is computerised. The right side of your script shows the only items authorised for you. Please present this slip to either chemist or surgery when you need these items. You can also request your prescription via the internet using the My Health on Line service. Please allow 48 hours before collection. Please note that we do not take medication requests over the telephone. Please ask the reception team for information on how to access the My Health on Line system.
Test Results
Please telephone the surgery between 2 and 4 pm when the phone lines are less busy, you may also receive test results via email if you have given us signed consent. Please ask the reception team for more details on this service.
Patient Confidentiality
We respect your right to privacy and keep all your health information confidential and secure. This information is only available to those involved in your care and will not be shared with any other agencies without your permission. You have a right to know what information we hold about you and if you would like to see your records please contact reception.
Medical Students
Students from The Welsh National School of Medicine are taught in the surgery from time to time. They work under close supervision and patients are always given the opportunity to decline to be seen by a student. Please support the doctors of the future and help them learn.
From 26 September 2022 we will be welcoming final year Medical Students to our practice in Dolgellau to learn more about how patients are looked after in General Practice. Medical Students are bound by the same rules of confidentiality as the Doctor. If you feel you are able to give your permission for a joint telephone consultation with the Medical Student and Doctor, this would help in the training of future General Practitioners. If you prefer not to see a Medical Student please tell the receptionist when booking your appointment.
Military Veterans
Please inform us if you are, or have served, a member of the armed forces.
