Practice Info

How To Register

PLEASE NOTE – ALL PATIENTS ATTENTING THE PRACTICE MUST WEAR A FACE MASK.

Please ensure that you bring your own with you to your appointment. A home-made mask is acceptable, but if you do not have one a disposable mask will be provided.

If you live in our Practice area and would like to register with us please complete one of our registration forms available from reception. On the form you will be able to say which practitioner you would prefer to see, however all of our patients have been allocated a named General Practitioner. Our receptionist will then ask you to make an appointment to see our Practice Nurse for a basic health check. All consultations are by appointment.

Practice Area

Disabled access

The surgery is a purpose built premises and is accessible for patients using a wheelchair. For patients with hearing problems we have a visual call display and a hearing loop available in reception.

Surgery Times

10 minute appointments

Monday
9am – 12.20pm; 2pm – 5pm

Tuesday
9am – 12.20pm; 2pm – 5pm

Wednesday
9am – 12.20pm; 2pm – 5pm

Thursday
9am – 12.20pm; 2pm – 5pm

Friday
9am – 12.20pm; 2pm – 5pm

How To Make An Appointment

You may make an appointment at the Surgery,  by telephone or via the internet with a My Health on Line Account. A receptionist is available from 8am until 6.30 pm each weekday to assist.  Please ask the reception team for information on how to access the My Health on Line system.  Nursing and Health Care Appointments available on My Health on Line will be specific to certain procedures ie Smear, Contraceptive and Hydroxycobalamin injections.  Patients booked into these appointment for other tests than those offered will not be seen and will have to re-book.

Please be aware that the GPs have asked our team to ask some questions about why you are calling, this will help direct you to the right person to help you, which may not always be a GP.  You do not have to give this information but it will help you and other patients to be seen more quickly and to get the right care when you need it.

PLEASE NOTE THAT ALL CALLS MAY BE RECORDED FOR SAFETY AND QUALITY PURPOSES.

If you feel you need to see a Doctor the Same Day or request a Home Visit

Please try to telephone between 8.00 and 11.00am. The Practice nurse will phone you back to advise and arrange an appointment or a doctor’s visit. If you are able it is advisable to attend the surgery as the facilities for treatment are better than at home. For routine appointments please telephone after 11.00am

Telephone Calls

If you find it difficult to attend surgery or you would prefer to speak to the doctor by phone our receptionist can arrange for you to have a telephone consultation with a doctor at a pre-arranged time to discuss aspects of your care or results of investigations.  PLEASE NOTE THAT ALL CALLS MAY BE RECORDED FOR SAFETY AND QUALITY PURPOSES

Out of Hours

On weekdays 6.30pm to 8am, weekends and Public holidays urgent medical care will be provided by the Betsi Cadwaladr University Health Board Out of Hours Service which operates from Dolgellau Hospital.

Repeat Prescriptions

All prescribing is computerised. The right side of your script shows the only items authorised for you. Please present this slip to either chemist or surgery when you need these items. You can also request your prescription via the internet using the My Health on Line service.  Please allow 48 hours before collection.  Please note that we do not take medication requests over the telephone.  Please ask the reception team for information on how to access the My Health on Line system.

Test Results

Please telephone the surgery between 2 and 4 pm when the phone lines are less busy, you may also receive test results via email if you have given us signed consent.  Please ask the reception team for more details on this service.

Patient Confidentiality

We respect your right to privacy and keep all your health information confidential and secure. This information is only available to those involved in your care and will not be shared with any other agencies without your permission. You have a right to know what information we hold about you and if you would like to see your records please contact reception.

Medical Students

Students from The Welsh National School of Medicine are taught in the surgery from time to time. They work under close supervision and patients are always given the opportunity to decline to be seen by a student. Please support the doctors of the future and help them learn.

Military Veterans

Please  inform us if you are, or have served,  a member of the armed forces.