Practice Info

How To Register

PLEASE NOTE – ALL PATIENTS ATTENTING THE PRACTICE MUST WEAR A FACE MASK.

Please ensure that you bring your own with you to your appointment. A home-made mask is acceptable, but if you do not have one a disposable mask will be provided.  Please be aware that we do have a limited supply and priority will be given to surgery staff.

If you live in our Practice area and would like to register with us please complete one of our registration forms available from reception. On the form you will be able to say which practitioner you would prefer to see, however all of our patients have been allocated a named General Practitioner. Our receptionist will then ask you to make an appointment to see our Practice Nurse for a basic health check. All consultations are by appointment.

Practice Area

Disabled access

The surgery is a purpose built premises and is accessible for patients using a wheelchair. For patients with hearing problems we have a visual call display and a hearing loop available in reception.

Surgery Times

15 minute telephone appointments during Covid Pandemic

Monday
9am – 12.20pm; 2pm – 5pm

Tuesday
9am – 12.20pm; 2pm – 5pm

Wednesday
9am – 12.20pm; 2pm – 5pm

Thursday
9am – 12.20pm; 2pm – 5pm

Friday
9am – 12.20pm; 2pm – 5pm

How To Make An Appointment and Access the Premises.

Access to the Premises

Please note we have changed the way patients can access to the Surgery Building.  The main door to the Surgery is now open following the instructions below.  To limit the amount of patients in the reception area at any given time and to ensure social distancing, we request that you continue to book appointments by contacting the practice on 01341 422 431

  • On the wall by the internal wooden door ring the “intercom” bell and wait for assistance, DO NOT TRY TO FORCE THE DOOR OPEN. The staff are aware that you are waiting and will be with you as soon as possible. If possible, only the patient is to attend the waiting room.
  • Make sure you have used the AUTOMATIC hand sanitizer before entering the waiting room. (Place your hands under the dispenser and sanitizer will be dispensed automatically).
  • Make sure you wear a suitable moisture-resistant face mask and not one made of material. If you do not have one the reception team will be happy to provide.

Leaving the reception area:

  • Make sure you have used the AUTOMATIC hand sanitizer before leaving the waiting room. (Place your hands under the dispenser and sanitizer will be dispensed automatically).
  • Open the door by turning the latch, the door will automatically close and lock behind you. Be careful not to leave the door unlocked and DO NOT KEEP THE DOOR OPEN AND ALLOW ACCESS TO OTHER PATIENTS TO THE BUILDING.

Letters and Prescriptions

There is a mailbox on the wall inside the front entrance to enable patients to leave correspondence and prescriptions – staff will empty it twice a day.

Booking appointments 

You may make an appointment at the Surgery  by telephone or via the internet with a My Health on Line Account. A receptionist is available from 8am until 6.30 pm each weekday to assist.  Please ask the reception team for information on how to access the My Health on Line system.  Nursing and Health Care Appointments available on My Health on Line will be specific to certain procedures ie Smear, Contraceptive and Hydroxycobalamin injections.  Patients booked into these appointment for other tests than those offered will not be seen and will have to re-book.

Please be aware that the GPs have asked our team to ask some questions about why you are calling, this will help direct you to the right person to help you, which may not always be a GP.  You do not have to give this information but it will help you and other patients to be seen more quickly and to get the right care when you need it.

PLEASE NOTE THAT ALL CALLS MAY BE RECORDED FOR SAFETY AND QUALITY PURPOSES.  WE ALSO MONITOR THE PREMISES BY CCTV CAMERAS INSTALLED OVERLOOKING THE FRONT DOOR AND IN THE RECEPTION AREA.

If you feel you need to see a Doctor the Same Day or request a Home Visit

Please try to telephone between 8.00 and 11.00am. The Practice nurse will phone you back to advise and arrange an appointment or a doctor’s visit. If you are able it is advisable to attend the surgery as the facilities for treatment are better than at home. For routine appointments please telephone after 11.00am

Telephone Calls

If you find it difficult to attend surgery or you would prefer to speak to the doctor by phone our receptionist can arrange for you to have a telephone consultation with a doctor at a pre-arranged time to discuss aspects of your care or results of investigations.  PLEASE NOTE THAT ALL CALLS MAY BE RECORDED FOR SAFETY AND QUALITY PURPOSES

Out of Hours GP Contact – Now replaced with the new 111 service launched 22 June 2021

On weekdays 6.30pm to 8am, weekends and Public holidays urgent medical care will be provided by the Betsi Cadwaladr University Health Board on 111 or 0345 46 47.

Repeat Prescriptions

All prescribing is computerised. The right side of your script shows the only items authorised for you. Please present this slip to either chemist or surgery when you need these items. You can also request your prescription via the internet using the My Health on Line service.  Please allow 48 hours before collection.  Please note that we do not take medication requests over the telephone.  Please ask the reception team for information on how to access the My Health on Line system.

Test Results

Please telephone the surgery between 2 and 4 pm when the phone lines are less busy, you may also receive test results via email if you have given us signed consent.  Please ask the reception team for more details on this service.

Patient Confidentiality

We respect your right to privacy and keep all your health information confidential and secure. This information is only available to those involved in your care and will not be shared with any other agencies without your permission. You have a right to know what information we hold about you and if you would like to see your records please contact reception.

Medical Students

Students from The Welsh National School of Medicine are taught in the surgery from time to time. They work under close supervision and patients are always given the opportunity to decline to be seen by a student. Please support the doctors of the future and help them learn.

From 27 September 2021 we will be welcoming final year Medical Students to our practice in Dolgellau to learn more about how patients are looked after in General Practice. Medical Students are bound by the same rules of confidentiality as the Doctor.  If you feel you are able to give your permission for a joint telephone consultation with the Medical Student and Doctor, this would help in the training of future General Practitioners. If you prefer not to see a Medical Student please tell the receptionist when booking your appointment.

Military Veterans

Please  inform us if you are, or have served,  a member of the armed forces.

Welcome to Dolgellau Surgery

 

This is the English Language site. To access the Welsh site, please click below.

 

Croeso i Meddygfa Caerffynnon Dolgellau

 

I fynedu ein gwefan Gymraeg cliciwch ar y botwm isod

 

Cymraeg