Help Us To Help You

CORONAVIRUS GOVERNMENT HEALTH LETTERS

The Practice is here to support you through the current Pandemic that is affecting so many of us. The Government has written to many already medically vulnerable patients who may become unwell if they catch the virus. Please know we are here for you and your families. You will also have seen on the news that many patients are discussing with their GPs their wishes for their care should they become seriously unwell. If you would like to have that discussion or if you think you have an underlying significant condition but have not been included on the Government’s list, then please let us know by email to [email protected]

If you do not have access to email, please telephone the surgery and ask to speak to Miss Nicola Marsh.

Patients’ rights to General Medical Services

  • Be registered with a General Practitioner
  • Change doctor if desired
  • Be offered a health check on joining the Practice
  • Receive emergency care at any time from the Practice
  • Receive appropriate drugs and medicines
  • Be referred for specialist or second opinion if they and the GP agrees
  • Have the right to view their medical records, subject to the Acts, and to know that those working for the NHS are under legal obligation to keep the contents confidential.

Please help the doctors to help you by following these guidelines

  • Please treat our staff with courtesy at all times.
  • Please arrive promptly for your appointment
  • Please inform us as soon as possible if you are unable to keep, or no longer need your appointment. Your slot can always be filled even at short notice.
  • The Doctors respect your time and will try not to keep you waiting too long. We hope you will understand that some consultations can take longer than others. Also emergencies arise on occasion which may have to be given priority. We hope you will understand if you are inconvenienced.
  • Please inform the surgery if your address or personal circumstances change.

Aggressive or Abusive Behaviour

This Practice considers abusive or aggressive behaviour, verbal or physical, to any member of staff to be unacceptable. Please remember that we are here to help you. All we ask is that our patients act reasonably and treat our staff with consideration. Serious or persistent misbehaviour may result in removal from our Practice list.

Suggestions or Complaints

We try to provide the best possible services and care to our patients and the community. However, from time to time, mistakes or misunderstandings can occur. We welcome the earliest opportunity to discuss your complaints or suggestions. Please ask to speak to the Practice Manager, Mrs Sarah Tibbetts, or Miss Nicola Marsh. If you have a problem regarding our services which you feel unable to discuss with us you may approach the local Community Health Council or the Gwynedd LHB who will offer you help and advice.

The Concerns Team
Ysbyty Gwynedd
Bangor
Gwynedd   LL57 2PW

Tel: 01248 384194

Complaints Advocacy Service
Community Health Council
Unit 11
Chestnut Court
Parc Menai
Bangor   LL57 4FH

Tel: 01248 679284

Please help us to keep your records up to date by informing us of any changes to your name, address and telephone.